the ASK

Conceptualize an application which allows executives of a large bank and the managers of their internal incident response teams to quickly assess the potential impacts of scenarios such as channel outages, disruptions in the payment process, and weather or world-related events.

NOTE: The content in this project has been scrubbed or altered due to Client NDA.

DASHBOARD

Focused on providing an overview of incidents which are occuring globally with the ability to quickly scan high priority signals of incidents that require immediate attention.

Incident snapshot allowed users to view important status info without having the drill down into details.

Alerts feature provided easy and consistent access to incidents throughout the the platform

INCIDENTS

Landing page provided an overview of all global incidents with ability to filter the page content per each user's needs and departmental goals for handling high impact incidents.

Incident details varied based on incident type.

CLIENTS

Landing page provided an overview of incidents organized by cleints most impacted. This allowed banking staff to priortize clients who have been repeatedly impacted by incidents and require immediate attention.

Users can easily access client service agents contact info to discuss incidents and it's estimated resolution timeframe.

Expanding a row allows users to view subsidaries that impacted by the incident.

OUTCOMES

Conceptualized an Incident tracker experience which allowed users to easily scan and understand the right signals and actions needed to initate or complete an incident resolution.

Increased efficiencies of key workflows for incident resolution and tracking based on a deep understand of the current experience through user research conducted with executives, managers, bankers and Client Service associates.

Successful funding of this project for development resulting from the efficient and effective conceptual design process we defined led to the process being reused for other similar initiatives at the organization.

Expanded the organization's existing design system based on the reusable and scalable page templates and components collaboratively defined with the UX design system lead on this project.